Log In and Log Out of a Call Center Queue

Logging in from your own telephone

Log in to queue

• Lift handset
• Dial *96
• The system will respond with “Agent Logged in”

Log out of queue

• Lift handset
• Dial *98
• The system will respond with “Agent Logged off”

Please note that you must be at a telephone that is a member of a queue.

Log in from another set (Hot Desk)

If you are an agent in a queue and you want to take the calls from another extension, you can dial *97 from the phone terminal’s key pad in order to log in to the system. You will be prompted for your agent number and password. After authentication, the system will expect to find you at the extension you logged in from until you log off. (See you system administrator for your agent number and password).

Log out from another set (Hot Desk)

If you are an agent in a queue and you are logged in to the system from another extension, then you can log off by dialing *98Y (where Y is your queue agent, in other words your agent number) from the phone terminal’s key pad.

For example, if you want to log in to the system as a queue agent 1000 from another extension, 2000, you will have to dial *97 as explained above. To log out agent 1000 from extension 2000, you will be required to dial *981000. This is necessary because more than one agents can be logged in from a single extension.

Also an agent can use a web browser to log in to the agent account and control the log in and out function as well as reviewing queue report as seen below.  See your system administrator for information.

Logging in and out from gui